Driver Privacy Policy

1.1 Personal Information You Provide

• Account Information: Full name, email address, phone number, date of birth, and profile photo
• Identity Verification: Driver's license number and license photos
• Vehicle Information: Make, model, year, color, license plate number, vehicle registration, and vehicle photos
• Insurance Information: Insurance policy details and proof of insurance
• Banking Information: Bank account details or debit card information for earnings payouts (collected directly by Stripe, not stored by NoNeed)

1.2 Information Collected Automatically

• Location Data: Real-time GPS location while the app is active, route history, and proximity to pickup/dropoff locations
• Device Information: Device model, operating system, unique device identifiers, IP address, and mobile network information
• App Usage Data: Features used, time spent online, response times to ride/delivery requests, and interaction patterns
• Performance Metrics: Acceptance rate, completion rate, cancellation rate, on-time delivery percentage, and customer ratings
• Trip/Delivery Data: Pickup and dropoff locations, routes taken, duration, distance traveled, and timestamps

1.3 Information from Third Parties

• Driving Record (MVR) Providers: We verify your driving history using your driver's license information. We receive driving record results (license status, violations, accidents) but do NOT collect your Social Security Number.
• Payment Processors (Stripe): Stripe collects your tax identification and banking information directly during their onboarding process. NoNeed does not collect or store your SSN - Stripe handles all tax compliance and 1099 issuance.
• Mapping Services: Route optimization data from Mapbox

4.1 When Location is Collected

• While Online: Your location is continuously tracked when you are online and available for orders
• During Active Orders: High-frequency location updates are collected during rides and deliveries
• Proximity Detection: We check if you're within 0.5 miles (805 meters) of pickup/dropoff locations
• When Offline: Location tracking stops when you go offline or close the app

4.2 How Location is Used

• Match you with nearby orders based on your current position
• Calculate estimated time of arrival (ETA) for customers
• Enable customers to track their ride/delivery in real-time
• Verify that you arrived at pickup and dropoff locations
• Calculate trip distance for fare computation
• Detect and prevent fraudulent activity

4.3 Location Sharing with Customers

During an active order, customers can see:

• Your real-time location on a map
• Your estimated time of arrival
• Your route to the destination

Location sharing automatically stops when the order is completed or cancelled.

5.1 Proxy Phone System

When you need to communicate with a customer, we use Twilio's phone proxy service:

• A temporary proxy number is assigned for each communication session
• Your real phone number is never revealed to customers
• Calls and SMS are routed through the proxy number
• Proxy numbers expire automatically after the order is completed

5.2 Communication Logging

For safety and dispute resolution purposes, we may retain:

• Call timestamps and duration (not recordings)
• SMS message metadata (delivery status, timestamps)
• In-app chat messages between you and customers

7.1 Information Collected

NoNeed does NOT collect your Social Security Number (SSN) or tax identification number. Financial information is handled as follows:

• Stripe collects directly: Bank account, debit card, and tax identification (SSN/EIN) during Stripe Connect onboarding
• NoNeed stores: Earnings history, tips, bonuses, and withdrawal records (amounts only, not banking details)

7.2 Payment Processing

All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. NoNeed does not store your bank account numbers, card numbers, or SSN. When you sign up for payouts, you complete Stripe's onboarding directly with Stripe - your sensitive financial information never passes through NoNeed's servers.

7.3 Tax Reporting

Stripe handles tax compliance. If you earn $600 or more in a calendar year, Stripe will issue you a 1099 form directly. NoNeed provides Stripe with your earnings data, but Stripe collects and secures your tax identification information. Earnings records are retained for 7 years as required by tax regulations.

10.1 Access & Portability

You can access your personal information through the app's Account section. You may request a copy of your data by contacting our support team.

10.2 Correction

You can update your profile information, vehicle details, and banking information directly in the app. For other corrections, contact support.

10.3 Deletion

You can request account deletion through the app. After a 7-day grace period, your personal data will be permanently deleted. See our Account Deletion page for details.

10.4 Communication Preferences

You can manage notification preferences in the app settings. Note that you cannot opt out of essential service communications (such as order notifications and safety alerts).

10.5 Location Permissions

You can disable location permissions in your device settings, but this will prevent you from using the app to receive and complete orders.