Please read these terms carefully before using NoNeed
Last Updated: February 2026By accessing, downloading, installing, or using our platform and any associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. These Terms constitute a legally binding agreement between you and the company. If you do not agree with any of these terms, you must immediately discontinue use of our application and services. Your continued use of the platform following any updates or modifications to these Terms constitutes your acceptance of such changes.
You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to create an account and use our services. By using our platform, you represent and warrant that you meet these age requirements and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms. We reserve the right to request proof of age or identity at any time and to suspend or terminate accounts that do not meet eligibility requirements.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password, and for all activities that occur under your account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your account information; (c) notify us immediately of any unauthorized access or security breach; (d) ensure that you log out of your account at the end of each session. You acknowledge that the company will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any fraudulent, abusive, or otherwise illegal activity may be grounds for immediate termination of your account at our sole discretion, without refund or compensation.
Our platform facilitates connections between users and independent third-party service providers, including but not limited to restaurants, food vendors, property hosts, vehicle rental providers, delivery personnel, and other merchants (collectively, "Service Providers"). These Service Providers are independent contractors and are not employees, agents, or representatives of the company. We do not control, and are not responsible for, the quality, safety, legality, or availability of services provided by these third parties. Any contract for services is solely between you and the Service Provider. The company acts solely as an intermediary platform and disclaims all liability for any acts, omissions, errors, representations, warranties, breaches, negligence, or misconduct of any Service Provider.
Menu items, product descriptions, images, videos, and other content displayed on our platform are provided by Service Providers and are for informational purposes only. While we strive to ensure accuracy, we do not guarantee that descriptions, photographs, videos, pricing, availability, ingredients, nutritional information, or allergen warnings are complete, accurate, or current. Actual products may vary from images shown. Food photography and videos are representative and may show serving suggestions or garnishes not included with the actual item. Users with food allergies, dietary restrictions, or health concerns should contact Service Providers directly before placing orders. The company assumes no liability for any adverse reactions, allergies, or health issues resulting from food consumption.
Our platform may offer live streaming features allowing Service Providers (such as chefs, hosts, or vendors) to broadcast content in real-time. By participating in live streams, either as a broadcaster or viewer, you agree to comply with our community guidelines and applicable laws. Live stream content is provided "as is" and we do not pre-screen, monitor, or endorse any live content. Broadcasters are solely responsible for the content they stream and must ensure compliance with food safety regulations, intellectual property rights, and applicable broadcasting laws. We reserve the right to terminate or suspend live streaming privileges for any user who violates these Terms or community guidelines.
Our platform offers virtual gifts, digital items, coins, tokens, or other in-app purchases that users may send to content creators during live streams or other interactive features. BY PURCHASING VIRTUAL GIFTS OR DIGITAL ITEMS, YOU ACKNOWLEDGE AND AGREE THAT: (a) All purchases of virtual gifts, coins, tokens, and digital items are FINAL AND NON-REFUNDABLE under any circumstances; (b) Virtual items have no monetary value outside our platform and cannot be exchanged, transferred, or redeemed for cash or real-world currency; (c) Virtual gifts sent to content creators cannot be reversed, recalled, or refunded once delivered; (d) The company reserves the right to modify, limit, or discontinue virtual items at any time without prior notice or compensation; (e) Unused virtual currency may expire as specified in our policies. You assume all risk associated with the purchase and use of virtual items.
Prices for products and services are set by Service Providers and are subject to change without notice. While we strive to display accurate pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price, even after confirmation. Service fees, delivery fees, taxes, and other charges may apply to your order and will be disclosed before checkout. By providing payment information, you authorize us to charge your designated payment method for all fees associated with your transactions. You are responsible for ensuring that your payment information is accurate and current. Disputed charges must be reported within thirty (30) days of the transaction date.
Estimated delivery times, arrival windows, and pickup times displayed on our platform are approximations only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to traffic conditions, weather, order volume, Service Provider preparation time, and driver availability. We shall not be liable for any delays in delivery or failure to deliver. For temperature-sensitive items such as food, the user assumes responsibility for the condition of items upon delivery if the user is not available to receive the order at the designated time and location. Claims regarding missing, incorrect, or damaged items must be reported within a reasonable timeframe as specified in our policies.
When making reservations or bookings through our platform (including restaurant reservations, property rentals, vehicle rentals, or other scheduled services), you agree to: (a) honor your reservation and arrive at the scheduled time; (b) provide accurate party size and special requirements; (c) comply with the Service Provider's policies regarding cancellations, modifications, and no-shows. No-show fees, late cancellation fees, or penalties may apply as determined by individual Service Providers. We reserve the right to restrict or suspend booking privileges for users who repeatedly fail to honor reservations or who engage in abusive booking practices.
Rental services for properties and vehicles are subject to additional terms set by individual Service Providers, including but not limited to security deposits, insurance requirements, identification verification, age restrictions, and usage limitations. You agree to: (a) treat rented properties and vehicles with care and respect; (b) comply with all applicable laws and rental agreements; (c) return vehicles with the same fuel level and in the same condition as received; (d) report any damage, accidents, or issues immediately; (e) vacate rental properties by the agreed checkout time. You may be held financially responsible for damages, excessive cleaning, violations of rental terms, or unauthorized use beyond the rental period.
Payment Processing: Upon booking confirmation, your payment is captured immediately and held in escrow. Funds are released to hosts on a daily basis throughout your stay, starting from check-in date. Service fees (6%) and processing fees are retained by the platform at booking and are non-refundable.
Communication Requirement: All communication between guests and hosts must occur through the in-app chat. This creates a timestamped record for dispute resolution. Communications outside the platform may not be considered in disputes.
Guest Responsibilities: You agree to: (a) check in and check out at the times specified in your booking; (b) not exceed the maximum number of guests allowed; (c) follow all house rules specified in the listing; (d) report any property issues to the host via chat immediately upon discovery; (e) document the property condition at check-in and checkout with photos/videos; (f) leave the property in a reasonably clean condition.
Host Inspection & Damage Claims: After checkout, hosts have 48 hours to inspect the property and submit any damage claims. You will be notified via the app and have 48 hours to approve or dispute any claim. Failure to respond within 48 hours authorizes NoNeed to charge the claimed amount from your security deposit or saved payment method. The charge is based on the deductible amount (if the property has protection) or the full damage amount.
Early Checkout: Either party may request early checkout via chat. Hosts may propose early checkout with or without refund. You may accept, dispute, or escalate to NoNeed Support. Daily payment releases continue during any dispute unless NoNeed Support intervenes.
Property Protection: It is the host's responsibility to maintain adequate property protection or insurance. NoNeed does not provide property insurance. The deductible amount (if applicable) is displayed during booking.
For extended stays, hosts may require tenant screening. By submitting a tenant application, you consent to the collection and processing of: date of birth, Social Security Number (last 4 digits), employment information, rental history, references, and credit/background check (with separate explicit consent). This information is used solely for tenant screening and is retained for 30 days after the host's decision. Background check results are shared with hosts as pass/fail only, not full reports.
Hosts or NoNeed may require identity verification documents before, during, or after booking confirmation. Required documents may include government-issued ID, profile photo, proof of address, proof of income, vehicle registration (for parking), visa/travel documents, or other documents reasonably necessary for verification, regulatory compliance, fraud prevention, or dispute resolution. Failure to provide requested documents may result in booking cancellation or restriction of platform access. NoNeed reserves the right to request additional documentation at any time if suspicious activity is detected or a dispute arises.
INTERMEDIARY ROLE: NoNeed operates as a technology platform connecting guests with independent property hosts. We do not own, operate, manage, or control the properties listed on our platform. All property listings, descriptions, amenities, house rules, and cancellation policies are provided by hosts and are their sole responsibility.
NO GUARANTEE OF ACCURACY: While we encourage accurate listings, NoNeed does not verify, endorse, or guarantee the accuracy, completeness, safety, or legality of any listing, property condition, host identity, or guest identity. Photos, descriptions, and amenity lists may not reflect current conditions. You are encouraged to communicate with hosts and conduct your own due diligence before booking.
NO LIABILITY FOR HOST/GUEST CONDUCT: NoNeed is not responsible for the acts, omissions, conduct, speech, disputes, or negligence of hosts or guests. This includes but is not limited to: property damage, theft, personal injury, discrimination, harassment, misrepresentation, breach of rental agreements, or failure to provide advertised amenities or services.
VERIFICATION LIMITATIONS: Identity verification, background checks, and document collection are conducted as reasonable measures to reduce fraud and enhance safety. However, such verification does not constitute a guarantee of any person's identity, character, background, creditworthiness, or trustworthiness. NoNeed disclaims all liability for actions taken by verified users.
DISPUTE RESOLUTION: NoNeed may assist in mediating disputes between hosts and guests at our sole discretion. Any resolution, refund, or credit offered by NoNeed is provided as a goodwill gesture and does not constitute admission of liability or create any obligation for similar treatment in other cases. NoNeed's determination in disputes is final and binding on the platform, though parties retain their rights to pursue legal remedies independently.
The following terms apply to the purchase and use of event tickets through the NoNeed platform.
Ticket Types: Event organizers set ticket types, prices, quantities, and availability. Tickets grant admission to physical events at specified venues and are scanned via QR code at entry.
Age Restrictions: Events may have age restrictions (18+, 21+, etc.). You are responsible for verifying age eligibility before purchase. No refund will be provided if you are denied entry due to age verification failure at the venue.
Non-Transferable Tickets: Unless the organizer has enabled transfers, tickets are non-transferable. Transferred tickets cannot be refunded by the original purchaser.
Refund Policies: Event organizers set their own refund policies (Full Refund with cutoff date, or No Refunds). Service fees and processing fees are never refundable, even if the event is cancelled by the organizer.
Event organizers are solely responsible for: (a) accurately describing their events, venues, performers, and schedules; (b) fulfilling advertised entertainment and amenities; (c) managing event logistics, safety, and crowd control; (d) complying with all applicable laws, permits, and venue requirements; (e) handling customer inquiries about event details; (f) setting appropriate refund and transfer policies.
INTERMEDIARY PLATFORM: NoNeed operates as a technology platform connecting event attendees with independent event organizers. We do not organize, produce, host, manage, or control any events listed on our platform. All event details, descriptions, venue information, schedules, performers, lineups, and policies are provided by event organizers and are their sole responsibility.
NO GUARANTEE OF EVENT QUALITY: NoNeed does not verify, endorse, or guarantee the accuracy of event listings, the quality or occurrence of events, the identity or legitimacy of organizers or performers, the safety or suitability of venues, or the fulfillment of advertised entertainment. Event photos, descriptions, and lineup information may change without notice. You are encouraged to research events and organizers independently before purchasing.
NO LIABILITY FOR ORGANIZER CONDUCT: NoNeed is not responsible for the acts, omissions, conduct, speech, or negligence of event organizers, venue operators, performers, staff, security, or other attendees. This includes but is not limited to: event cancellations, postponements, schedule changes, performer no-shows, venue changes, overcrowding, personal injury, property damage, theft, discrimination, harassment, or failure to provide advertised entertainment, amenities, or services.
VERIFICATION LIMITATIONS: Event organizer identity verification and account approval are conducted as reasonable measures to reduce fraud. However, such verification does not constitute a guarantee of any organizer's identity, legitimacy, financial stability, or ability to deliver the promised event. NoNeed disclaims all liability for actions taken by verified organizers.
DISPUTE RESOLUTION: NoNeed may assist in mediating disputes between buyers and organizers at our sole discretion based on available evidence and platform records. Any resolution, refund, or credit offered by NoNeed is provided as a goodwill gesture and does not constitute admission of liability or create any obligation for similar treatment in other cases. NoNeed's determination in disputes is final and binding on the platform, though parties retain their rights to pursue legal remedies independently.
DOCUMENTATION REQUESTS: NoNeed reserves the right to request additional documentation from buyers or organizers at any time for identity verification, fraud prevention, regulatory compliance, chargeback defense, or dispute resolution. Failure to provide requested documentation may affect dispute outcomes, refund eligibility, or result in account restrictions.
The following terms apply to all food and beverage orders placed through the NoNeed platform, including pickup, delivery, and dine-in orders.
Pickup Orders: You place an order through the app and collect it from the restaurant location. Orders are prepared upon vendor acceptance. You are responsible for picking up your order during the designated pickup window.
Delivery Orders: You place an order through the app and it is delivered to your specified address by an independent delivery driver. Delivery fees apply and are displayed before checkout. You must provide accurate delivery address and be available to receive your order.
Dine-In Orders: You pre-order food with a table reservation at the restaurant. Options include "Prepare Before Arrival" (food ready when you arrive) or "Prepare After Arrival" (food prepared after you're seated). Table number, party size, and reservation time are required.
Order Acceptance: Placing an order constitutes an offer to purchase. Vendors have sole discretion to accept or reject orders based on availability, capacity, or other factors. Your payment is authorized but not captured until the vendor accepts your order.
Menu Pricing: Menu prices are set by restaurant vendors and may differ from in-store pricing. Prices may change without notice. NoNeed does not control vendor pricing.
Service Fee: A platform service fee is added to all orders based on a tiered structure: $1.99 flat fee for orders under $55, 3.5% for orders $55-$99.99, and 4% for orders $100+. This fee is included in refund calculations based on order status at time of cancellation.
Payment Authorization: Your payment is authorized at checkout but NOT captured until order completion (vendor marks ready for pickup/dine-in, or driver marks delivered for delivery orders). Early cancellations release the authorization without any charge.
Delivery Fee: Delivery orders include a dynamic delivery fee based on distance and demand. Delivery fees are fully refundable if you switch to pickup before driver picks up, or 100% refunded if cancelled before driver pickup, 50% refunded after pickup. Cancellation is not allowed once driver is on the way.
Dynamic Pricing: Vendors may offer flash deals, happy hour pricing, or dynamic pricing that varies by time of day or demand. Promotional pricing is at vendor discretion and may end without notice.
Payment Escrow: Payment is held in escrow until order completion. Vendors receive payment only after you receive your order (picked up, delivered, or served).
Refund amounts are determined by order status at the time of cancellation. Payment is authorized but not captured until completion, so early cancellations release the hold without charge:
Pending (Not Accepted): Customer or vendor cancellation → 100% refund (authorization released, no charge).
Confirmed (Within 2 min grace): Customer cancellation → 100% refund. Vendor cancellation → 100% refund.
Confirmed (After grace period): Customer cancellation → 70% refund (30% to restaurant for prep costs). Vendor cancellation → 100% refund.
Preparing (Kitchen Active): Customer cancellation → 50% refund (50% to restaurant). Vendor cancellation → 100% refund.
Ready (Food Prepared): Customer cancellation → 0% refund (100% to restaurant). Vendors cannot cancel at this stage.
No-Show: Failure to pick up or receive a ready order within the designated window results in no refund.
Delivery Orders - Additional Rules: For delivery orders, the above refund tiers apply to the food portion. The delivery fee has separate refund rules: 100% refund before driver picks up food, 50% refund after pickup, cancellation not allowed once driver is on the way to you.
Self-service cancellation is available through the app. Go to Journey → Active → tap order card → Cancel Order button (if eligible).
Independent Drivers: Delivery drivers are independent contractors, not employees of NoNeed or the restaurant vendor. NoNeed is not responsible for driver conduct, delays, or issues during transit.
Delivery Address: You are responsible for providing an accurate, accessible delivery address. Additional fees or order cancellation may result from incorrect addresses, gated communities without access codes, or inaccessible locations.
Switch to Pickup: You may convert a delivery order to pickup before the driver picks up the food. The delivery fee will be refunded to your original payment method.
Contactless Delivery: You may request contactless delivery through order notes. The driver will leave your order at the specified location and notify you upon completion.
Live Kitchen Streams: Restaurant vendors may broadcast live streams of their kitchen, food preparation, and menu items. You may place orders directly during live streams.
Gifts & Tips: Tips and virtual gifts sent during live streams are processed as gratuities to the vendor. Once delivered, gifts and tips are NON-REFUNDABLE. NoNeed may take a platform fee from gift transactions.
Add-On Requests: During ordering or live streams, you may request custom modifications or additional items. Vendors may send "Add-On Requests" with additional pricing that requires your acceptance before being added to your order.
Stream Content: NoNeed does not control, monitor, or endorse the content of vendor live streams. Vendors are solely responsible for their broadcast content and compliance with applicable laws.
INDEPENDENT VENDORS: All restaurant vendors are independent businesses, not employees or agents of NoNeed. Each vendor is solely responsible for food preparation, ingredient quality, food safety, hygiene practices, and compliance with local health regulations.
ALLERGENS & DIETARY RESTRICTIONS: NoNeed does not prepare food and cannot guarantee allergen-free preparation, cross-contamination prevention, or adherence to specific dietary requirements. If you have food allergies or dietary restrictions, you must communicate directly with the vendor before ordering. NoNeed is not liable for allergic reactions, food intolerance, or dietary issues.
FOOD QUALITY: NoNeed does not guarantee the taste, freshness, temperature, portion size, or quality of any food items. Menu descriptions, photos, and nutritional information are provided by vendors and may not reflect actual items received.
HEALTH & SAFETY: You acknowledge that consuming food prepared by others involves inherent risks, including foodborne illness. NoNeed is not liable for any illness, injury, or adverse health effects resulting from food consumption.
INTERMEDIARY PLATFORM: NoNeed operates as a technology platform connecting customers with independent restaurant vendors and delivery drivers. We do not prepare, cook, package, or deliver food directly. We do not own, operate, or manage any restaurant or food preparation facility.
NO ENDORSEMENT: Listing on our platform does not constitute endorsement, verification, or recommendation of any vendor, menu item, or establishment. Vendor ratings and reviews reflect user opinions, not NoNeed assessments.
NO LIABILITY FOR VENDOR CONDUCT: NoNeed is not responsible for the acts, omissions, negligence, or misconduct of restaurant vendors, their employees, or delivery drivers. This includes but is not limited to: food quality issues, incorrect orders, missing items, late preparation, health code violations, discrimination, or failure to fulfill orders as described.
NO LIABILITY FOR DELIVERY: Delivery drivers are independent contractors. NoNeed is not responsible for delivery delays, food temperature upon arrival, spills or damage during transit, driver conduct, or accidents during delivery.
DISPUTE RESOLUTION: NoNeed may assist in mediating disputes between customers and vendors at our sole discretion. Any refund, credit, or resolution offered is a goodwill gesture and does not constitute admission of liability. NoNeed reserves the right to make final determinations in disputes, though parties retain their independent legal rights.
Users may submit reviews, ratings, photographs, videos, comments, and other content ("User Content") through our platform. By submitting User Content, you grant the company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content. You represent that: (a) you own or have the necessary rights to submit the User Content; (b) your User Content is truthful, accurate, and based on genuine experience; (c) your User Content does not violate any third-party rights or applicable laws. We reserve the right to remove, edit, or refuse to publish any User Content that violates these Terms, contains defamatory or fraudulent statements, or is otherwise objectionable. Fake reviews, review manipulation, or incentivized reviews are strictly prohibited.
Promotional offers, discount codes, loyalty programs, and referral bonuses are subject to specific terms and conditions, may be limited in quantity or duration, and may be modified or discontinued at any time without prior notice. Promotional offers: (a) are non-transferable and may not be sold or bartered; (b) cannot be combined with other offers unless expressly stated; (c) may be limited to one per user, household, or payment method; (d) may require minimum purchase amounts or specific payment methods. We reserve the right to void, cancel, or revoke any promotion, discount, or referral bonus that is obtained through fraudulent means, technical errors, or violation of promotional terms. Abuse of promotional programs may result in account termination and forfeiture of any accrued benefits.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR: (a) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (b) ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES; (c) DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION; (d) ANY INTERRUPTION OR CESSATION OF SERVICES; (e) ANY BUGS, VIRUSES, OR SIMILAR ISSUES TRANSMITTED THROUGH OUR PLATFORM; (f) ANY ERRORS OR OMISSIONS IN CONTENT; (g) ANY CONDUCT OF THIRD-PARTY SERVICE PROVIDERS. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
OUR PLATFORM AND ALL SERVICES, CONTENT, AND FEATURES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT: (a) OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) THE RESULTS OBTAINED FROM USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE; (c) ANY ERRORS IN THE PLATFORM WILL BE CORRECTED. YOU ASSUME ALL RISK FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA RESULTING FROM USE OF OUR SERVICES.
You agree to defend, indemnify, and hold harmless the company, its parent, subsidiaries, affiliates, partners, officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs, and expenses (including but not limited to reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use or misuse of our platform; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your User Content; (e) your interaction with Service Providers; (f) any disputes with other users or third parties. This indemnification obligation shall survive the termination of your account and these Terms.
All content, features, functionality, software, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and other materials on our platform are owned by the company, its licensors, or content providers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, service marks, and logos may not be used without prior written consent. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our platform for personal, non-commercial purposes. Any unauthorized reproduction, distribution, modification, creation of derivative works, public display, or commercial exploitation of any content is strictly prohibited and may result in civil and criminal penalties.
You agree not to engage in any of the following prohibited activities: (a) violating any applicable laws, regulations, or third-party rights; (b) using false identities, impersonating others, or misrepresenting affiliations; (c) creating multiple accounts to circumvent restrictions, abuse promotions, or manipulate systems; (d) engaging in fraud, money laundering, or other financial crimes; (e) harassing, threatening, or abusing other users, Service Providers, or company personnel; (f) submitting false reviews, ratings, or claims; (g) exploiting pricing errors, system glitches, or vulnerabilities; (h) using automated scripts, bots, scrapers, or data mining tools; (i) attempting to gain unauthorized access to systems, accounts, or data; (j) interfering with or disrupting platform operations; (k) circumventing security measures or access restrictions; (l) uploading malicious code, viruses, or harmful content; (m) using our platform for spam, advertising, or solicitation without authorization.
We reserve the absolute right to suspend, restrict, or terminate your account and access to our services at any time, with or without cause, and with or without prior notice, including but not limited to situations where: (a) you violate any provision of these Terms; (b) we are required to do so by law or legal process; (c) we believe your conduct may cause harm to us, other users, or third parties; (d) your account has been inactive for an extended period; (e) we detect fraudulent, abusive, or suspicious activity. Upon termination: (i) your license to use our platform immediately ceases; (ii) we may delete your account data; (iii) you remain liable for all obligations incurred prior to termination; (iv) any unused virtual currency, credits, or promotional balances will be forfeited without refund or compensation.
Any dispute, controversy, or claim arising out of or relating to these Terms, your use of our platform, or your relationship with the company shall be resolved through the following process: (a) INFORMAL RESOLUTION: You agree to first attempt to resolve any dispute informally by contacting our customer support. Most concerns can be resolved quickly through informal negotiation. (b) BINDING ARBITRATION: If informal resolution fails after thirty (30) days, any remaining dispute shall be resolved exclusively through binding arbitration administered by a recognized arbitration organization, conducted in the English language. The arbitrator's decision shall be final and binding. (c) CLASS ACTION WAIVER: YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE PROCEEDINGS. (d) SMALL CLAIMS EXCEPTION: Either party may bring qualifying claims in small claims court.
We strive to provide reliable and continuous access to our services; however, we do not guarantee uninterrupted availability. Services may be temporarily unavailable due to scheduled maintenance, system upgrades, technical issues, or circumstances beyond our control. We reserve the right to: (a) modify, update, or discontinue any features or services at any time; (b) change pricing structures, fee schedules, or subscription terms; (c) limit or restrict access to certain features based on geographic location, account status, or other criteria; (d) introduce new services or remove existing ones without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of our services or any part thereof.
Our services may not be available in all locations, and availability may vary by region, city, or neighborhood. We make no representation that our platform or services are appropriate, available, or legal in any particular location. If you access our services from outside our primary operating regions, you do so at your own risk and are responsible for compliance with local laws and regulations. We reserve the right to limit or restrict service availability in any geographic area at our discretion. Certain features, promotions, or Service Providers may only be available in specific locations.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our platform, you consent to the collection and use of your information as described in our Privacy Policy, including location data usage, phone number masking, and data sharing with service providers. While we implement reasonable security measures to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information. You are responsible for maintaining the security of your account credentials and for any activities conducted through your account.
By creating an account, you consent to receive communications from us, including: (a) transactional emails and notifications regarding your orders and account; (b) service announcements and administrative messages; (c) promotional offers and marketing communications (where permitted by law). You may opt out of promotional communications at any time through your account settings or by following unsubscribe instructions. However, you may not opt out of transactional or administrative communications essential to your use of our services. We may communicate with you via email, push notifications, SMS, in-app messages, or other means. You agree to keep your contact information current and acknowledge that you are responsible for any communications sent to your registered contact details.
Our platform may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, practices, availability, or security of any third-party sites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, floods, fires, epidemics, pandemics, or other public health emergencies; war, terrorism, civil unrest, riots, or armed conflict; government actions, laws, regulations, embargoes, or sanctions; labor disputes, strikes, or lockouts; power outages, telecommunications failures, or internet service disruptions; cyberattacks, hacking, or denial-of-service attacks; shortages of materials, supplies, or transportation; or any other circumstances beyond our reasonable control. During such events, our obligations shall be suspended for the duration of the force majeure event.
We reserve the right to modify, amend, or update these Terms of Service at any time at our sole discretion. When we make material changes, we will notify you by: (a) posting the updated Terms on our platform with a new "Last Updated" date; (b) sending notification through the app or via email; (c) requiring acknowledgment of new terms upon next login for significant changes. Your continued use of our platform following the posting of any changes constitutes your binding acceptance of such changes. If you do not agree to the modified Terms, you must discontinue use of our services immediately. It is your responsibility to review these Terms periodically. The most current version of the Terms will always be available within the application.
If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity of any provision shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the company.
These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on our platform, constitute the entire agreement between you and the company concerning your use of our services. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between you and the company with respect to our platform. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. Headings are for convenience only and shall not affect the interpretation of these Terms.
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may freely assign or transfer our rights and obligations under these Terms without restriction and without notice to you. These Terms shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted assigns.
These Terms of Service and any disputes arising out of or related to these Terms or our services shall be governed by and construed in accordance with the laws of the jurisdiction in which the company is incorporated, without regard to its conflict of law principles. Subject to the arbitration provisions above, you agree to submit to the exclusive personal jurisdiction of the courts located within said jurisdiction for the resolution of any disputes not subject to arbitration. You waive any objection to venue in such courts and agree not to plead forum non conveniens.
If you have any questions, concerns, or feedback regarding these Terms of Service or our platform, please contact us through the Customer Support section within the application or through our official website. We endeavor to respond to all inquiries within a reasonable timeframe. For legal notices or formal communications, please use the official contact channels provided on our website. Your feedback helps us improve our services and better serve our community.
Additional terms for vendors, merchants, and service providers
To become a partner (vendor, merchant, or service provider) on our platform, you must: (a) be at least 18 years of age or the age of legal majority in your jurisdiction; (b) have the legal authority to operate a business; (c) provide accurate and complete business information during registration; (d) submit all required documentation for identity and business verification; (e) maintain all necessary licenses, permits, and certifications required for your business type and location. We reserve the right to reject any partner application at our sole discretion. Approval of your application does not guarantee continued access to the platform.
As a partner, you agree to pay commission on transactions processed through our platform. Commission rates vary by category and are displayed in your vendor dashboard. Current standard rates: (a) Food & Beverage: 17% commission; (b) Home Rentals: 4% commission; (c) Vehicle Rentals: 4% commission; (d) Ticketing & Events: 4% commission. Additional fees may apply including payment processing fees (charged to buyers) and optional promotional fees. We reserve the right to modify commission rates with 30 days advance notice. Rate changes will be communicated via email and dashboard notifications.
Partner payouts are processed on a regular schedule based on your business category and payout preferences. Standard payout terms: (a) Minimum payout threshold: $25 USD; (b) Payout frequency: Weekly (every Monday for the previous week's earnings); (c) Payout methods: Direct bank deposit via Stripe Connect; (d) Processing time: 2-5 business days after payout initiation. Payouts may be delayed or withheld if: (i) there are pending disputes or chargebacks; (ii) we detect suspicious activity; (iii) your account is under review; (iv) you have not completed required tax documentation. For rentals and escrow-based transactions, funds are released according to the specific service terms (e.g., after checkout for home rentals, after return inspection for vehicle rentals).
IMPORTANT: Booking fees and processing fees charged to buyers are NON-REFUNDABLE under any circumstances, including cancellations, refunds, or disputes. These fees cover platform operational costs and payment processing charges. Booking fees are tiered based on transaction subtotal: orders under $50 (10%), $50-$100 (8.5%), $100-$200 (7.5%), over $200 (6.5%). Processing fees cover payment gateway costs (approximately 2.9% + $0.30 per transaction). In the event of a refund, buyers receive back the rental amount and applicable taxes; booking and processing fees are retained by the platform.
As a partner, you are responsible for: (a) maintaining accurate and up-to-date listings, menus, availability calendars, and pricing; (b) responding to customer inquiries and booking requests in a timely manner; (c) fulfilling orders and reservations as described in your listings; (d) maintaining high quality standards and customer satisfaction; (e) complying with all applicable laws, health codes, safety regulations, and licensing requirements; (f) maintaining adequate insurance coverage for your business operations; (g) handling customer complaints and disputes professionally; (h) keeping your business information, contact details, and banking information current. Failure to meet these responsibilities may result in account suspension or termination.
All partners must complete identity and business verification before receiving payouts. Required documentation may include: (a) Government-issued photo ID (driver's license, passport, or state ID); (b) Business license or registration documents; (c) Tax identification number (EIN for businesses, SSN for sole proprietors); (d) Proof of address; (e) Category-specific permits (food handler's permit, rental licenses, etc.); (f) Insurance certificates where applicable. Verification is processed through our secure partner (Stripe) and typically takes 1-3 business days. Incomplete or fraudulent documentation will result in account rejection or termination.
For rental services (home rentals, vehicle rentals), buyer payments are held in escrow until service completion. Security deposits: (a) Are authorized (not captured) on the buyer's payment method at booking; (b) Are released automatically if no damage claims are filed within the specified window; (c) May be captured partially or fully to cover documented damages, cleaning fees, or policy violations; (d) Damage claims must be submitted with photographic evidence within 48 hours of checkout/return. Partners agree to follow the damage claim process fairly and provide adequate documentation. Fraudulent damage claims may result in account termination and reversal of charges.
Partners must establish and clearly communicate their cancellation policies to buyers. Platform guidelines: (a) Cancellation policies must be fair and clearly stated in listings; (b) Partners should honor refunds for cancellations made within the free cancellation window; (c) For partner-initiated cancellations, full refunds must be provided to buyers; (d) Repeated partner cancellations may affect your visibility and account standing; (e) No-show policies and late cancellation fees must be reasonable and clearly disclosed. The platform reserves the right to issue refunds on behalf of partners in cases of policy violations, service failures, or customer protection situations.
Customer ratings and reviews are essential to our marketplace. Partners agree: (a) To maintain a minimum average rating as determined by category standards; (b) Not to manipulate, incentivize, or falsify reviews; (c) To respond professionally to negative feedback; (d) To address legitimate customer concerns promptly. Accounts falling below performance thresholds may face: reduced visibility in search results, temporary suspension, mandatory quality improvement plans, or permanent removal from the platform. We reserve the right to remove reviews that violate our guidelines, but partners may not request removal of legitimate negative reviews.
By uploading content (photos, videos, descriptions, menus, etc.) to our platform, you grant NoNeed a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content for platform operations, marketing, and promotional purposes. You represent that: (a) You own or have rights to all content you upload; (b) Your content does not infringe on third-party intellectual property rights; (c) Your content is accurate and not misleading. We may use your business name, logo, and listing content in marketing materials. You may request removal of your content upon account termination, subject to our data retention policies.
Partners are prohibited from: (a) Circumventing the platform to conduct off-platform transactions with customers acquired through NoNeed; (b) Collecting customer contact information for outside marketing without consent; (c) Discriminating against customers based on protected characteristics; (d) Misrepresenting products, services, or business information; (e) Engaging in price gouging or deceptive pricing practices; (f) Operating without required licenses or in violation of local laws; (g) Providing unsafe, unsanitary, or substandard services; (h) Harassing or retaliating against customers who leave negative reviews; (i) Creating multiple accounts to evade restrictions; (j) Any conduct that harms the platform's reputation or other partners.
We reserve the right to suspend or terminate partner accounts immediately and without notice for: (a) Violation of these Terms or Partner Agreement; (b) Fraudulent activity or financial misconduct; (c) Consistent poor performance or low ratings; (d) Customer safety concerns; (e) Legal violations or regulatory issues; (f) Extended inactivity; (g) Failure to maintain required documentation. Upon termination: (i) Pending payouts may be held for 90 days to cover potential chargebacks or disputes; (ii) Outstanding obligations remain enforceable; (iii) You must cease using NoNeed branding and marketing materials; (iv) Access to partner dashboard and tools is revoked. Partners may appeal termination decisions through our support channels.
Video upload & live streaming content standards for all vendors
These Community Guidelines ("Guidelines") govern all video content uploads and live streaming activities on the NoNeed platform. By uploading video content or engaging in live streaming, you ("Vendor", "Content Creator") agree to comply with these Guidelines. These Guidelines apply to all vendor categories including: Food & Beverage vendors (restaurants, food trucks, catering), Home rental property listings (video tours), Event and ticketing services (promotional videos), and any other service utilizing video or live streaming features. Violation of these Guidelines may result in immediate content removal, account suspension, or permanent termination without refund of any fees.
The following content is STRICTLY PROHIBITED and will result in immediate action:
SEXUAL & EXPLICIT CONTENT: Nudity, pornography, or sexually explicit material; Sexually suggestive content or behavior; Content depicting sexual acts or services; Inappropriate clothing or exposure during live streams; Sexual solicitation or promotion of adult services.
FRAUDULENT & DECEPTIVE CONTENT: False or misleading product/service representations; Fake reviews, testimonials, or endorsements; Bait-and-switch tactics or deceptive pricing; Impersonation of other businesses or individuals; Counterfeit products or services; Pyramid schemes or fraudulent business practices.
VIOLENCE & HARMFUL CONTENT: Graphic violence, gore, or disturbing imagery; Threats of violence or intimidation; Content promoting self-harm or suicide; Animal cruelty or abuse; Dangerous activities that could cause harm.
HATE SPEECH & DISCRIMINATION: Content promoting hatred based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin; Slurs, derogatory language, or discriminatory remarks; Symbols or imagery associated with hate groups.
ILLEGAL ACTIVITIES: Drug use, sales, or promotion of controlled substances; Underage drinking or promotion of alcohol to minors; Illegal weapons or explosives; Human trafficking or exploitation; Copyright infringement or intellectual property theft; Any activity violating local, state, or federal laws.
Vendors in the food and beverage category must adhere to additional standards:
FOOD SAFETY REQUIREMENTS: All food preparation must follow health and safety regulations; Proper hygiene practices must be visible (handwashing, gloves, hairnets); Clean and sanitary kitchen/preparation areas; Proper food storage and temperature control; Valid health permits and certifications must be current.
ACCURATE REPRESENTATION: Food shown must accurately represent what customers receive; No misleading portion sizes or ingredient claims; Allergen information must be accurate; Pricing shown must match actual menu prices; No false health or nutritional claims.
LIVE STREAMING CONDUCT: Professional behavior and appropriate language at all times; No consumption of alcohol or controlled substances during streams; Kitchen staff must follow all health code requirements; No inappropriate interactions with customers or staff; Maintain a clean and professional environment.
PROHIBITED FOOD CONTENT: Raw or undercooked meat served without proper disclosure; Unsanitary food handling practices; Expired or spoiled ingredients; Misleading "organic" or "natural" claims without certification; Promotion of dangerous food challenges.
All live streaming must adhere to the following standards:
PROFESSIONAL CONDUCT: Maintain professional demeanor throughout the stream; Use appropriate language (no excessive profanity); Dress appropriately for a business environment; No consumption of alcohol or drugs during streams; Respond professionally to viewer comments and questions.
VIEWER INTERACTION: Do not engage with trolls or inappropriate comments; Use available moderation tools to maintain a positive environment; Do not share personal information of viewers or staff; Report and block users who violate guidelines; Do not encourage or engage in harassment.
CONTENT ACCURACY: Only show real-time, authentic content; Do not use pre-recorded footage as live content; Accurately represent your business and offerings; Disclose any sponsored content or partnerships; Do not make false claims or promises.
TECHNICAL REQUIREMENTS: Ensure adequate lighting and audio quality; Maintain stable internet connection; Have a backup plan for technical difficulties; End stream professionally if issues arise; Do not stream copyrighted music or content.
All uploaded video content must meet these standards:
QUALITY REQUIREMENTS: Minimum resolution of 720p recommended; Clear audio without excessive background noise; Proper lighting to showcase products/services; Professional editing and presentation; No watermarks from other platforms.
CONTENT REQUIREMENTS: Videos must be relevant to your listed services; Accurate representation of your business; Current and up-to-date content; No misleading thumbnails or titles; Include necessary disclaimers where applicable.
INTELLECTUAL PROPERTY: You must own or have rights to all content; No copyrighted music without proper licensing; No use of others' trademarks without permission; No stolen or plagiarized content; Properly attribute any third-party content used.
PROHIBITED VIDEO CONTENT: Hidden advertising or undisclosed sponsorships; Clickbait or misleading content; Content from competitors' businesses; Private or confidential information; Content that violates others' privacy.
NoNeed reserves the right to enforce these Guidelines at its sole discretion:
CONTENT MODERATION: All content may be reviewed before or after publication; AI and human moderators monitor live streams; Users can report violations through the platform; NoNeed may remove content without prior notice.
VIOLATION CONSEQUENCES:
First Violation: Content removal and written warning; Temporary suspension of video/streaming privileges (24-72 hours).
Second Violation: Content removal and final warning; Extended suspension (7-30 days); Possible feature restrictions.
Third Violation: Permanent account termination; Forfeiture of any pending payouts; Permanent ban from the platform.
SEVERE VIOLATIONS (IMMEDIATE ACTION): Sexual content, fraud, or illegal activity will result in immediate and permanent account termination; Report to appropriate authorities if applicable; Legal action may be pursued.
NO REFUNDS: Terminated accounts forfeit all fees paid; No refunds for subscription or listing fees; Pending payouts may be withheld pending investigation.
If you believe your content was removed or your account was actioned in error:
FILING AN APPEAL: Appeals must be submitted within 14 days of action; Submit appeals through the designated support channel; Include relevant evidence supporting your case; One appeal per enforcement action.
APPEAL REVIEW: Appeals are reviewed within 5-10 business days; Decision is made by a separate review team; You will be notified of the outcome via email; Appeal decisions are final.
WHAT CANNOT BE APPEALED: Clear violations of prohibited content rules; Repeat offenses; Fraudulent or illegal activity; Severe violations resulting in immediate termination.
Help us maintain a safe community by reporting violations:
HOW TO REPORT: Use the "Report" button on any video or live stream; Contact support with details and evidence; Include timestamps for live stream violations; Provide screenshots or recordings if possible.
WHAT TO REPORT: Any content violating these Guidelines; Suspicious or fraudulent activity; Harassment or inappropriate behavior; Copyright or intellectual property violations; Safety concerns.
REPORTER PROTECTION: Reports are confidential; No retaliation against good-faith reporters; False reports may result in action against the reporter.
These Guidelines may be updated periodically. We reserve the right to modify these Guidelines at any time. Significant changes will be communicated via email and/or in-app notification. Continued use of video/streaming features constitutes acceptance of updated Guidelines. It is your responsibility to review Guidelines regularly. Previous versions are available upon request.
By uploading video content or engaging in live streaming on the NoNeed platform, you acknowledge that you have read, understood, and agree to comply with these Community Guidelines.
Violations may result in content removal, account suspension, or permanent termination without refund.
For questions or concerns, contact our Trust & Safety team at: support@noneed.us