Privacy Policy

1. Introduction

NoNeed ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using NoNeed, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

Category	Data Types	Purpose
Account Information	Name, email, phone number, password	Account creation and authentication
Profile Information	Profile photo, address, preferences	Personalization and service delivery
Payment Information	Card details, billing address	Transaction processing (via Stripe)
Transaction Data	Order history, purchases, refunds	Order fulfillment and customer support
Location Data	GPS coordinates, addresses	Delivery, ride services, nearby vendors
Device Information	Device ID, OS, app version	App functionality and troubleshooting
Usage Data	Features used, interaction patterns	Service improvement and analytics

3. Location Data

Our platform uses location data to provide essential services:

Your Control: You may disable location access at any time through your device settings. However, certain features (ride requests, delivery tracking) require location to function. We do NOT track your location when you are not actively using the app. We do NOT sell location data to third parties.

4. Phone Number Privacy & Masked Calling

We protect the privacy of both customers and service providers through proxy phone number technology:

• During active rides and deliveries, all phone calls are routed through temporary masked numbers
• Your real phone number is never revealed to drivers, vendors, or other users
• Masked numbers are active only for the duration of the trip/delivery and expire automatically after completion
• In-app chat is always available as a privacy-preserving alternative
• After a trip or delivery is completed, direct phone calling is disabled

5. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Process orders, bookings, rides, and ticket purchases
• Account Management: Create and maintain your account, authenticate identity
• Communication: Send order confirmations, updates, and customer support messages
• Payment Processing: Process transactions securely through Stripe
• Safety & Security: Fraud prevention, dispute resolution, platform integrity
• Improvement: Analyze usage patterns to enhance our services
• Legal Compliance: Comply with applicable laws and regulations
• Marketing: Send promotional offers (only with your consent, opt-out available)

6. Information Sharing

We share your information only as necessary to provide our services:

Recipient	Information Shared	Purpose
Service Providers	Name, order details, delivery address	Order fulfillment
Drivers	Pickup/dropoff locations (masked phone)	Ride and delivery completion
Event Organizers	Name, ticket details	Event check-in and management
Property Hosts	Name, booking dates, contact info	Reservation management
Payment Processor (Stripe)	Payment details	Secure transaction processing
Law Enforcement	As required by law	Legal compliance

We do NOT sell your personal information to third parties for marketing purposes.

7. Home Rental & Accommodation Privacy

When you book accommodation through NoNeed, we collect and process specific information to facilitate your reservation, ensure property security, and enable communication between guests and hosts.

Identity Verification (KYC) - When Required:

Property hosts may require identity verification for guest safety, property security, regulatory compliance, or fraud prevention. When required, you may be asked to provide:

• Government-Issued ID: Photo of driver's license, passport, state ID, or other government-issued identification
• Profile Photo: Selfie for identity confirmation and matching
• Additional Documents: Hosts or NoNeed may request additional verification documents based on booking duration, property type, local regulations, or risk assessment (e.g., proof of address, proof of income, vehicle registration for parking, visa/travel documents for international guests)

Document Retention: KYC documents are stored securely and deleted 90 days after checkout, unless retention is required for ongoing disputes, legal proceedings, regulatory compliance, or fraud investigation.

Purpose & Disclaimer: Identity verification is conducted to reduce fraud, protect property owners, ensure guest safety, and comply with local short-term rental regulations. NoNeed acts as an intermediary platform and does not guarantee the accuracy or authenticity of documents submitted by users. Document verification does not constitute an endorsement, background check, or guarantee of any user's identity, character, or trustworthiness. Hosts and guests are encouraged to exercise their own judgment and due diligence.

You will be clearly notified before booking if KYC is required, and you must provide explicit consent before submitting documents.

Long-Term Rental Applications (30+ days):

For extended stay applications, hosts may request additional tenant screening information with your explicit consent:

• Personal Information: Date of birth, SSN (last 4 digits only)
• Employment Verification: Employer name, income verification, employment history
• Rental History: Previous addresses, landlord references
• Background Check: Credit score and background verification (requires separate explicit consent)
• Emergency Contacts: Name and phone number of emergency contact

Tenant application data is retained for 30 days after decision, then permanently deleted. Background check consent is explicitly requested and recorded.

Communication & Chat Data:

• All guest-host communication occurs through our in-app messaging system
• Chat messages are stored for dispute resolution and customer support purposes
• Photos shared in chat (damage documentation, check-in confirmations) are stored securely
• Chat history is retained for 2 years after checkout, then deleted

Data Shared with Property Hosts:

• Name, booking dates, number of guests, special requests
• Profile photo (if provided)
• Contact information (for check-in coordination only)
• We do NOT share your payment details, SSN, or full ID documents with hosts
• Background check results are shared as pass/fail only, not full reports

Post-Stay Data:

• Damage Documentation: If a host files a damage claim, photos and descriptions are stored for dispute resolution
• Reviews: Your review and rating of the property may be displayed publicly
• Stay History: Retained for 7 years for tax/legal compliance (anonymized where possible)

8. Event Ticketing Privacy

When you purchase event tickets through NoNeed, we collect and process specific information to facilitate your ticket purchase and event attendance:

How Your Ticket Data Is Used:

• Ticket Delivery: Your digital ticket with QR code is stored in the app and sent via email
• Event Check-in: Your name and ticket details are shared with event organizers for venue entry
• Refunds & Transfers: Purchase history is used to process refund requests and ticket transfers
• Event Updates: Contact info is used to notify you of event changes, cancellations, or postponements

Data Shared with Event Organizers:

• Name and ticket type (for check-in purposes only)
• We do NOT share your email, phone number, or payment details with organizers
• All communication between buyers and organizers is handled through the app

Ticket Data Retention: Ticket purchase records are retained for 7 years for tax and legal compliance. Your QR code and ticket access expire after the event date. If you delete your account, ticket purchase history is anonymized but retained for organizer reporting purposes.

Event Staff Management:

Event organizers (vendors) may invite individuals to assist with event operations, including ticket scanning and check-in management. This section describes data collection, access permissions, and responsibilities for event staff.

Staff Roles & Permissions:

• Staff (Scanner): Can scan tickets and check-in guests for assigned events only. Access is limited to assigned scan modes (main entry, specific addons).
• Manager: Can scan tickets, manage assigned events, view analytics, and access event settings. Managers automatically receive all scan modes for their assigned events.
• Vendors may modify staff permissions or event assignments at any time. Changes take effect immediately without prior notice to the staff member.

Web Link Access (Temporary Staff):

• Vendors may generate temporary web links for volunteers or one-time workers who need scanner access.
• Web links provide event-specific scanner access and require app installation to function.
• Web link access is temporary and tied to specific events. Access expires after the event concludes or when revoked by the vendor.
• Minimal personal data is collected for web link users—only the information necessary to facilitate scanning functionality.
• Vendors are responsible for distributing web links only to authorized individuals.

Scan Activity & Logging:

• All ticket scans are logged and attributed to the staff member or web link that performed the scan.
• Scan logs include: timestamp, ticket scanned, scan result (valid/invalid/already used), and scanner identification.
• Daily scan counts and activity metrics are visible to vendors for operational monitoring.
• Scan logs are retained for event reporting, dispute resolution, and audit purposes.

Data Visible to Event Staff:

• Staff may view attendee names and ticket types only for events they are assigned to and only as necessary to perform check-in duties.
• Staff do not have access to attendee payment information, contact details, or purchase history.
• Managers may view event analytics and attendance statistics for their assigned events.
• Staff access to attendee data is logged and auditable by the vendor and NoNeed.

Group Chat Coordination:

• Vendors may add external group chat links (WhatsApp, Telegram, etc.) for event-specific staff coordination.
• These are external links not hosted or controlled by NoNeed. NoNeed is not responsible for data shared in external chat platforms.
• Staff should exercise discretion when sharing information in external coordination channels.

Staff Removal & Archive:

• Vendors may remove or archive staff at any time, for any reason, without prior notice. Removal immediately revokes all event access and scanning permissions.
• Archived staff records are retained for audit, reporting, and dispute resolution purposes.
• NoNeed reserves the right to suspend or terminate any staff member's access at its sole discretion.

Employment Disclaimer:

NoNeed is not an employer or party to any employment relationship between event organizers and their staff. The staff management feature is a technology tool enabling vendors to grant event access to individuals of their choosing. NoNeed does not hire, supervise, compensate, or perform background checks on event staff. Vendors are solely responsible for compliance with applicable labor laws and for the conduct of individuals they grant access to.

Event Staff Data Retention:

• Active Staff Records: Duration of assignment plus 1 year after removal
• Scan Activity Logs: 2 years after event date
• Web Link Access Records: 90 days after event date
• Archived Staff: 2 years after archive date

8.1 Car Rental Privacy

When you rent a vehicle through NoNeed, we collect and process specific information to facilitate the booking, verify driver eligibility, document vehicle condition, and enable communication between renters and vehicle hosts.

Driver's License Verification (Required):

All vehicle rentals require driver verification for legal compliance and insurance purposes. You will be asked to provide:

• Valid Driver's License: Photo of front and back of your current driver's license
• License Details: License number, expiration date, issuing state/country
• Profile Photo: Selfie for identity confirmation and matching
• Additional Documentation: International renters may be required to provide an International Driving Permit (IDP) in addition to their home country license

Document Retention: Driver's license information is stored securely and retained for 90 days after the rental ends, unless extended retention is required for ongoing disputes, damage claims, traffic violations, legal proceedings, or fraud investigation.

Purpose & Disclaimer: Driver verification is conducted to ensure legal driving eligibility, facilitate insurance coverage, reduce fraud, and comply with vehicle rental regulations. NoNeed acts as an intermediary platform and does not guarantee the accuracy or authenticity of documents submitted by users. License verification does not constitute an endorsement, driving record check, or guarantee of any user's driving ability or eligibility. Vehicle hosts are encouraged to exercise their own judgment regarding renter acceptance.

Vehicle Pickup Documentation:

At the start of each rental, the following information is typically collected and documented:

• Odometer Reading: Starting mileage recorded for mileage tracking and overage calculations
• Fuel Level: Fuel gauge reading or percentage at pickup
• Exterior Photos: Images documenting vehicle condition, including any pre-existing damage
• Interior Condition: Documentation of interior cleanliness and condition
• Pickup Confirmation: Digital signature or confirmation acknowledging vehicle receipt

Vehicle Return Documentation:

At the end of each rental, the following information is collected:

• Return Odometer: Ending mileage for distance calculation
• Fuel Level: Fuel gauge reading at return (compared to pickup for fuel policy compliance)
• Return Condition Photos: Documentation of vehicle condition at return
• Damage Assessment: Any new damage noted and photographed
• Return Report: Host's assessment of cleanliness, condition, and any policy compliance issues

This documentation is used for dispute resolution, damage claims, and ensuring fair treatment for both renters and hosts.

Communication & Chat Data:

• All renter-host communication occurs through our in-app messaging system
• Chat messages are stored for dispute resolution and customer support purposes
• Photos shared in chat (vehicle condition, pickup/return documentation) are stored securely
• Chat history is retained for 2 years after the rental ends, then deleted

Data Shared with Vehicle Hosts:

• Name, profile photo, and verified driver status
• Booking dates, pickup/return times, selected vehicle
• Contact information (for pickup coordination only)
• Driver's license verified status (pass/fail) - not the actual license image
• We do NOT share your payment details or full license documents with hosts

Third-Party Charges & Violations:

• Traffic Violations: If citations are issued during your rental period, your information may be provided to authorities as required by law
• Toll Charges: Toll transponder usage records may be retained for billing purposes
• Parking Violations: Your rental dates and vehicle information may be shared with municipalities processing parking citations

You are responsible for all violations, tolls, and charges incurred during your rental period. These may be processed after the rental ends and charged to your payment method on file.

Post-Rental Data:

• Damage Documentation: If a host files a damage claim, photos, repair estimates, and descriptions are stored for dispute resolution
• Reviews: Your review and rating of the vehicle and host may be displayed publicly
• Rental History: Retained for 7 years for tax/legal compliance (anonymized where possible)
• Insurance Claims: Relevant documentation may be shared with insurance providers if a claim is filed

8.2 Food & Beverage Orders Privacy

When you order food or beverages through NoNeed, we collect and process specific information to facilitate your order, enable delivery, and connect you with restaurant vendors.

Order Tracking & Delivery:

• Real-time Location: Your delivery location is shared with the assigned driver for navigation
• Driver Location: You can track your driver's location in real-time during delivery
• Estimated Times: We calculate and display estimated preparation and delivery times
• Driver location data is not stored after delivery completion

Live Streaming & Virtual Food Court:

Our platform offers live streaming features where vendors can showcase their kitchen and menu items:

• Viewing Activity: We track which live streams you watch for personalization (not shared with vendors)
• Chat Messages: Messages sent during live streams are visible to other viewers and the vendor
• Gifts & Tips: Gift/tip amounts and your username may be displayed during the stream
• Add-On Requests: Custom requests sent to vendors are stored for order fulfillment

NoNeed does not control or monitor the content of vendor live streams. Vendors are independently responsible for their broadcast content.

Dietary & Allergy Information:

• You may provide dietary preferences and allergy information for better menu recommendations
• This information is shared with vendors when you place orders with special dietary instructions
• Disclaimer: NoNeed does not guarantee allergen-free preparation. Always communicate allergies directly with vendors

Data Shared with Restaurant Vendors:

• Name, order details, special instructions, and order type
• Phone number (for order status updates - may be masked)
• Delivery address (for delivery orders only - shared with assigned driver)
• Table number and reservation time (for dine-in orders)
• We do NOT share your email, payment details, or order history with vendors

Data Shared with Delivery Drivers:

• Order items (for verification at pickup and delivery)
• Delivery address and location coordinates
• Masked phone number for contact during delivery
• We do NOT share your full name, email, or payment details with drivers

Post-Order Data:

• Order History: Your past orders are stored for reordering convenience and customer support
• Reviews & Ratings: Your reviews of vendors and drivers may be displayed publicly
• Refund Records: Cancellation and refund history is retained for dispute resolution
• Favorites: Saved vendors and menu items are stored for quick access

Table Reservations:

When you make a table reservation, we may collect reservation date and time, party size, table preferences, special requests, food pre-orders, and preparation timing preferences. Special requests you provide (including but not limited to dietary restrictions, allergies, celebrations, or accessibility needs) may contain sensitive personal information and are shared with the restaurant to fulfill your reservation. NoNeed does not verify, validate, or guarantee that restaurants will accommodate such requests. You assume full responsibility for communicating critical dietary, medical, or accessibility requirements directly with the restaurant.

Reservation Phone Number Sharing:

Your phone number is not shared with restaurants by default. If you enable the "Allow restaurant to call me" option, you expressly consent to sharing your phone number with the restaurant for reservation-related communication. NoNeed is not responsible for how restaurants use, store, or protect your phone number once shared. You may disable this option at any time for future reservations.

Reservation Payments & Fees:

Reservation payments may include restaurant-set reservation fees and a platform service fee charged by NoNeed. Platform fees are non-refundable under any circumstances, including but not limited to cancellations, no-shows, restaurant closures, service failures, or disputes. Restaurant reservation fees may be refundable subject to the restaurant's cancellation policy and our Refund Policy, at NoNeed's sole discretion. Payments are processed through Stripe and may be held in escrow until reservation completion. NoNeed reserves the right to charge, withhold, or release funds at its sole discretion in accordance with applicable policies and circumstances.

Reservation History & Behavioral Data:

We retain reservation history, cancellations, modifications, and no-show records for service improvement, fraud prevention, platform integrity, and dispute resolution. Repeated no-shows, late cancellations, or policy violations may result in restrictions on your ability to make future reservations, suspension of reservation privileges, or account action, at NoNeed's sole discretion and without prior notice. This data may be retained indefinitely as necessary to protect the platform, vendors, and other users.

Data Shared with Restaurants for Reservations:

To fulfill your reservation, we share your name, party size, reservation details, table preferences, special requests, and any pre-ordered items with the restaurant. Your phone number is shared only with your explicit consent. We do not share your email address, payment information, or complete booking history with restaurants. NoNeed acts solely as an intermediary platform facilitating reservations between users and independent restaurants. NoNeed assumes no liability for restaurant actions, service quality, reservation fulfillment, data handling practices by restaurants, or any damages arising from your dining experience.

Dynamic Pricing & Flash Deals:

Our platform may offer dynamic pricing features including flash deals, time-limited promotions, and variable pricing. The following describes how data is collected and used in connection with these features:

How Pricing Data Is Used:

• Deal Display: Flash deals and promotions are displayed to consumers with original and discounted prices clearly shown
• Vendor Analytics: We provide vendors with performance insights including views, conversions, and revenue metrics
• Platform Optimization: Aggregated, anonymized data may be used to improve promotional features and user experience
• Future Enhancements: As our platform evolves, we may introduce automated pricing features (such as demand-based adjustments or surge pricing) that utilize aggregated consumer behavior data. Such features, if implemented, will operate on anonymized patterns and will not use individual user data for personalized price targeting

Price Transparency:

• All promotional prices clearly display both the original price and the discounted price
• Time remaining and quantity available (where applicable) are shown to consumers
• Price changes during active transactions are not applied retroactively
• The final price is confirmed before checkout and payment processing

Vendor Responsibilities & Disclaimers:

• Vendors are solely responsible for setting accurate pricing, inventory quantities, and promotional terms
• NoNeed does not guarantee the availability of any promotional offer and deals may expire or sell out without notice
• NoNeed is not responsible for vendor pricing errors, misrepresentations, or fulfillment failures
• Promotions are subject to availability and may be modified or cancelled by vendors at any time
• Platform fees apply to promotional sales as disclosed in vendor agreements

Consumer Rights Regarding Promotional Data:

• You may opt out of personalized deal recommendations through app settings
• Your individual purchase behavior is not used to increase prices for you specifically
• Promotional purchase history is subject to the same retention and deletion policies as standard order data

NoNeed reserves the right to modify, suspend, or discontinue any promotional features at any time without prior notice. The availability and terms of dynamic pricing features may vary by region, vendor, or user segment.

Live Streaming & Video Content:

Our platform enables vendors to broadcast live video content to showcase their kitchen, menu items, and dining experience. The following describes data collection, moderation policies, and user responsibilities related to live streaming features:

Streaming Hours & Vendor Responsibilities:

• Live streaming is permitted only during the restaurant's designated operating hours as configured in the vendor's profile
• The primary account holder (main vendor) is solely responsible for authorizing, supervising, and controlling all live stream broadcasts from their establishment
• Vendors must ensure all individuals appearing on stream have consented to being broadcast and are legally authorized to work at the establishment
• Vendors are responsible for the content, conduct, and compliance of all streams originating from their account
• Streaming outside of operating hours, or unauthorized streaming by staff members, may result in feature suspension or account action at NoNeed's sole discretion

Viewer Conduct & Moderation:

• Viewers must comply with our Community Guidelines and conduct themselves respectfully during live streams
• Vendors may mute viewers who engage in disruptive, offensive, or inappropriate behavior during their live stream
• Muting prevents the viewer from sending chat messages but does not prevent them from viewing the stream or placing orders
• Blocking viewers is not available to vendors; platform-level restrictions are administered solely by NoNeed
• Repeated violations of conduct policies may result in temporary or permanent restrictions on live stream participation, as determined by NoNeed administration

Reporting & Enforcement:

• Viewers may report live streams or recorded video content for violations including but not limited to: inappropriate content, harassment, misleading information, food safety concerns, or illegal activity
• Vendors may report viewer misconduct through the moderation interface
• All reports are reviewed by NoNeed administration; action is taken only when clear and sufficient evidence of a violation exists
• NoNeed reserves the right to determine, at its sole discretion, what constitutes a violation and what enforcement action (if any) is appropriate
• Enforcement actions may include but are not limited to: warnings, temporary muting, temporary streaming suspension, permanent feature restriction, or account termination
• NoNeed is not obligated to take action on any report, disclose investigation details, or provide advance notice of enforcement decisions

Content Ownership & Licensing:

• Vendors retain ownership of their original broadcast content but grant NoNeed a non-exclusive, royalty-free license to display, distribute, and promote streams and clips on the platform
• NoNeed may retain stream recordings for quality assurance, dispute resolution, and compliance monitoring
• Viewers do not acquire any rights to record, redistribute, or repurpose vendor stream content without explicit written permission from the vendor

Platform Disclaimers:

• NoNeed does not pre-screen, monitor in real-time, or endorse the content of vendor live streams
• Vendors are independently responsible for all content broadcast through their account, including compliance with applicable laws, food safety regulations, and intellectual property rights
• NoNeed is not liable for any claims, damages, or disputes arising from live stream content, viewer interactions, or enforcement decisions
• NoNeed reserves the right to suspend, terminate, or modify live streaming features at any time without prior notice

By using live streaming features, vendors and viewers agree to these terms and acknowledge that NoNeed acts solely as a technology platform facilitating live video broadcast. NoNeed assumes no responsibility for the actions, content, or conduct of any party using these features.

Staff Management & Team Accounts:

NoNeed enables vendors to invite individuals to assist with restaurant operations through designated staff roles. This section describes data collection, account linking, permissions, earnings, and the relationship between vendors, staff, and NoNeed.

Account Linking & Dual Roles:

• Staff accounts are linked to existing NoNeed user accounts. The same individual may simultaneously hold a buyer account and one or more staff positions with different vendors.
• Staff access is granted through the same authentication credentials as the user's personal account. NoNeed does not create separate login credentials for staff roles.
• Activity performed in a staff capacity (order management, live streaming, etc.) is associated with the staff role and may be visible to the vendor. Personal buyer activity remains separate and is not shared with vendors where the user serves as staff.
• Users may hold staff positions at multiple vendors simultaneously, subject to each vendor's approval and any role limitations.

Staff Roles & Permissions:

• Chef (max 2 per vendor): May conduct live streams, accept orders during broadcast, and receive personal gift earnings from viewers. Chefs represent themselves while associated with the vendor's establishment.
• General Manager (max 1 per vendor): Full dashboard access to vendor operations. When a Manager conducts a live stream, they do so on behalf of the restaurant—all gifts received during Manager-hosted streams are attributed to the restaurant, not the individual.
• Waitress (unlimited): Available for reservation assignments. May be granted optional Order Management permissions to view and manage specific order categories (Pending, Active, Delivery, Complete) as configured by the vendor.
• Vendors may modify staff permissions at any time. Permission changes take effect immediately without prior notice to the staff member.

Data Visible to Vendors About Staff:

• Name, phone number, role, status (active/inactive), and assigned permissions
• Invitation history (sent date, acceptance/decline status, expiry)
• Activity logs related to staff duties (orders managed, streams conducted, reservations handled)
• Vendors do not have access to staff members' personal buyer activity, payment methods, personal order history, or private account information

Data Visible to Staff:

• Staff may view customer order information, reservation details, and operational data only as necessary to perform their assigned duties and within the scope of their granted permissions
• Staff access to customer data is logged and auditable by the vendor and NoNeed
• Staff must not use customer information obtained through their role for any purpose outside of their designated duties

Gift Earnings & Payouts:

• Personal Gift Recipients: Only the main vendor account holder and designated Chefs may receive and retain personal gift earnings from live stream viewers.
• Manager Streams: When a Manager conducts a live stream, any gifts received are attributed to the restaurant/vendor account, not to the Manager personally. Managers do not accumulate personal gift earnings.
• Viewing Earnings: Chefs may view their accumulated gift earnings in the Earn section of their account screen.
• Stripe Connect Requirement: Before withdrawing funds, eligible recipients must configure a Stripe Connect account. NoNeed facilitates payouts through Stripe but does not guarantee payout timing, availability, or amounts.
• Tax Responsibility: Gift recipients are solely responsible for any tax obligations arising from their earnings. NoNeed may issue tax documentation as required by law but does not provide tax advice.

Staff Removal & Access Termination:

• Vendors may remove any staff member at any time, for any reason or no reason, without prior notice. Removal immediately revokes all staff permissions and dashboard access.
• Staff members may voluntarily resign from their position at any time through their account settings.
• NoNeed reserves the right to suspend or terminate any staff member's access at its sole discretion, including but not limited to cases of policy violations, suspicious activity, or platform integrity concerns.
• Upon removal or resignation, staff records are retained for audit, dispute resolution, and compliance purposes as described in our data retention schedule.

Employment Relationship Disclaimer:

NoNeed is not an employer, staffing agency, or party to any employment relationship. The staff management feature is a technology tool enabling vendors to grant platform access to individuals of their choosing. Any employment, contractor, or working relationship exists solely between the vendor and the staff member. NoNeed:

• Does not hire, employ, supervise, or control staff members
• Does not set wages, schedules, work conditions, or employment terms
• Does not perform background checks, employment verification, or credential validation on staff members
• Does not guarantee payment, wages, tips, or compensation from vendors to staff
• Is not responsible for workplace disputes, wage claims, discrimination, harassment, or any employment-related matters
• Does not provide workers' compensation, insurance, benefits, or employment protections

Vendors are solely responsible for compliance with all applicable labor laws, employment regulations, tax withholding, and workplace requirements in their jurisdiction. Staff members should consult with the vendor directly regarding compensation, work terms, and employment classification.

Staff Data Retention:

• Active Staff Records: Retained for duration of staff relationship plus 2 years after removal/resignation
• Invitation History: 1 year after expiry or response
• Staff Activity Logs: 2 years after the activity date
• Gift/Earnings Records: 7 years (tax compliance)
• Payout Records: 7 years (financial compliance)

By accepting a staff invitation or inviting staff members, all parties acknowledge that NoNeed acts solely as a technology platform facilitating operational access. NoNeed assumes no liability for the actions, conduct, performance, or disputes between vendors and staff members, nor for any claims arising from the staff relationship.

8.3 Reviews, Ratings & Tips

NoNeed enables customers to provide feedback through reviews and ratings across all services, and to offer optional tips/gratuities to service providers. This section describes the data collected, how it is used, and your rights regarding review content.

Information Collected in Reviews:

Depending on the service and review type, we may collect:

• Star Rating: Numerical rating for overall experience
• Item-Level Ratings: For food orders, individual ratings for menu items (star rating and/or "loved" indicator)
• Written Comments: Optional text feedback describing your experience
• Photos: Optional images you upload to accompany your review
• Order/Booking Reference: The transaction the review relates to
• Timestamp: When the review was submitted
• Reviewer Identity: Your name and/or profile photo as displayed on your account

How Reviews Are Displayed:

• Public Visibility: Reviews are displayed publicly on vendor/property/driver profiles and may be visible to all users
• Aggregated Ratings: Individual ratings are aggregated to calculate overall scores displayed on profiles and in search results
• Menu Item Stats: For food orders, item-level ratings contribute to menu item statistics (average rating, love count) visible on video feeds and menus
• Reviewer Attribution: Your display name and profile photo appear with your review unless you have chosen to remain anonymous (where available)

Vendor Responses to Reviews:

• Vendors, hosts, and drivers may respond to reviews left on their profiles
• Responses are displayed publicly alongside the original review
• NoNeed does not mediate disputes between reviewers and reviewed parties
• Vendors cannot edit or delete customer reviews; they may only respond or report violations

Review Moderation:

• Reviews must comply with our Community Guidelines and may not contain offensive, defamatory, or fraudulent content
• NoNeed reserves the right to remove reviews that violate our policies at its sole discretion
• Vendors may report reviews they believe violate policies; reports are reviewed by NoNeed administration
• NoNeed does not guarantee action on any report and is not obligated to disclose moderation decisions

Tips & Gratuities:

Tips are optional payments you may provide to service providers as a token of appreciation:

• Delivery Tips: Optional gratuity for delivery drivers, added during checkout or after delivery completion
• Ride Tips: Optional gratuity for ride-hailing drivers, added after trip completion
• Live Stream Gifts: Virtual gifts purchased with coins that convert to earnings for streamers (chefs/vendors)

Tip Processing & Tax Implications:

• Tips are processed through our payment system and paid to recipients according to our payout schedule
• Platform fees on tips, if any, are disclosed in applicable service agreements
• Tip recipients are solely responsible for any tax obligations arising from gratuity income
• NoNeed may issue tax documentation (e.g., 1099) to recipients as required by law

Your Rights Regarding Reviews:

• Edit: You may be able to edit your review for a limited time after submission, subject to platform policies
• Delete: You may request deletion of your review through customer support, subject to our review policies
• Anonymity: Where available, you may choose to display reviews with limited identifying information
• Photos: You may request removal of photos you uploaded, subject to our content policies

Review & Tip Data Retention:

• Reviews: Generally retained for the life of the reviewed entity's account, or as required for legal/compliance purposes
• Review Photos: Retained as long as the associated review, or as required by our content policies
• Tip Records: Retained as required for tax and financial compliance (typically 7 years)
• Aggregated Statistics: May be retained indefinitely in anonymized form

By submitting a review or providing a tip, you acknowledge that your feedback may be displayed publicly, used to calculate aggregate ratings, and shared with the reviewed party. Reviews reflect your personal opinion and NoNeed does not verify, endorse, or guarantee the accuracy of user-submitted reviews.

9. Data Security

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit using industry-standard TLS encryption
• Payment Security: Payment data is handled by Stripe (PCI-DSS Level 1 certified) - we never store full card numbers
• Access Controls: Strict internal access controls and audit logging
• Regular Assessments: Periodic security reviews and vulnerability testing
• Secure Authentication: Password hashing with mandatory two-factor authentication for vendors (required on first sign-in and after extended inactivity)

While we implement reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Data Retention

We retain your information for as long as necessary to provide services and fulfill legal obligations:

Data Type	Retention Period
Account Information	Duration of account + 30 days after deletion
Transaction Records	7 years (tax/legal requirements)
Location Data (trips)	2 years
Real-time Location	Not stored beyond active session
Customer Support Records	3 years
Marketing Preferences	Until you opt out
Home Rental - KYC Documents	90 days after checkout
Home Rental - Chat History	2 years after checkout
Tenant Applications	30 days after decision
Background Check Consent	7 years (legal compliance)
Damage Claims & Evidence	2 years after resolution
Car Rental - Driver's License	90 days after rental ends
Car Rental - Chat History	2 years after rental ends
Vehicle Condition Photos	90 days after rental (2 years if dispute)
Toll/Violation Records	1 year after rental ends
Food Order History	2 years (for reordering & support)
Food Delivery Address	Until you delete or update
Live Stream Chat Messages	30 days after stream ends
Gift/Tip Records	7 years (tax compliance)
Food Order Refunds	2 years after resolution
Flash Deal Analytics (Vendor)	2 years (for reporting & insights)
Promotional Purchase Data	Same as order history (2 years)
Live Stream Recordings	90 days (extended if dispute/report)
Stream Chat Logs	30 days after stream ends
Moderation Reports	2 years after resolution
Viewer Analytics (Anonymized)	Indefinite (aggregated data)
Reviews & Ratings (All Services)	Life of reviewed account or as required
Review Photos	Duration of associated review
Vendor Review Responses	Duration of parent review
Tips (Delivery/Ride/Gifts)	As required for tax compliance
Aggregated Rating Stats	Indefinite (anonymized)

12. Account Deletion

You may delete your account at any time through the app settings. Upon requesting deletion:

• 7-Day Grace Period: You have 7 days to cancel the deletion request by logging back in
• Permanent Deletion: After 7 days, your account and personal data are permanently deleted
• Retained Data: Some data may be retained for legal/tax compliance (anonymized where possible)
• Immediate Effect: You will be logged out immediately upon requesting deletion

13. Cookies & Tracking

Our mobile application may use:

• Essential Cookies: Required for app functionality and authentication
• Analytics: To understand app usage and improve performance
• Push Notifications: For order updates and important alerts (opt-out available)

We do NOT use third-party advertising cookies in our mobile app. For our website, see our cookie banner for options.

14. Children's Privacy

NoNeed is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will delete it immediately. If you believe we may have information from a child under 18, please contact us.

15. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

16. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing - Stripe Privacy Policy
• Supabase: Database and authentication services
• Mapbox/Google Maps: Mapping and navigation
• Vercel: Web hosting and serverless functions
• Railway: Backend API hosting
• Upstash: Redis caching services

We encourage you to review the privacy policies of these third-party services.

17. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email or in-app notification for significant changes
• Continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

18. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do NOT sell your data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@noneed.us or use the in-app account settings.